Overview

Stitch takes the pain out of running a multichannel business. With centralized inventory and the most powerful features and integrations at your fingertips, you’ll have more time to do the things you love.

NOTE: Stitch implementation with "DCL Logistics" fulfillment is still in BETA. Please review this help page for the current supported features and feel free to contact DCL or Stitch if further explanations are required.

Account Setup

Enable Multi-Warehousing & FBA/3PL Stock Control

Before linking an eFactory account to your Stitch account, make sure you have enabled both option "Multi-Warehousing" and "FBA/3PL Stock Control & Multichannel Fulfillment". Select the menu "Stitch Settings" on the top/right of your Stitch portal and review these options in SETTINGS/General Settings.

multi_warehousing

NOTE: The above step is required to link an eFactory account.

Link the Stitch store to DCL account

To link your Stitch store to a DCL eFactory account, follow the steps below.

  1. Press the button on the top of this page. On the form below, enter the subdomain of your Stitch store, as well as your eFactory credentials. You only need to enter the subdomain on the top input field, not the full URL.

    stitchlabs_store_setup

  2. Press the button. You will be directed to the Stitch authentication page, where you need to enter the subdomain and your Stitch credentials.

    NOTE: Please be aware that the Subdomain value is case sensitive.


    setup_stitchlabs

  3. If the authentication succeeds, you will be directed to your Store Preferences page.
Product Mapping

Once you have linked your eFactory account to your Stitch account (see  Access to Stitch Connector), you will find a new channel called "DCL Logistics" under Integrations/MANAGE CHANNELS on your Stitch portal. On the 'LISTINGS' column you will see the total amount of products defined in DCL Logistics and how many need to be linked to your Stick Inventory (you should see the DCL Logistics products within 10 minutes from your first eFactory/Stich link account procedure).

NOTE: Stitch will try to automatically link any DCL Logistics product with the corresponding Stitch product if a matching SKU can be found.

stitch_products

If you need to link a DCL Logistics product, from the menu Integrations/CHANNEL LISTININGS/Unlinked select a product and click on the 'Not Linked' icon.

stitch_product_link

On the Step 1 type the SKU of your Stitch Product you want to link to.

stitch_product_linked

On Step 2 select how the stock should be sync.

Fulfillment Warehouse
To select the default warehouse that should handle the fulfullment of a particular channel (example: Shopify) go to Integrations/MANAGE CHANNELS menu, and press the button  Settings >  of the channel you need to update. In the settings "Default Fulfillment Warehouse" select DCL Logistics.

stitchlabs_dcl_fulfillment

You can also choose to automatically fulfill any orders coming from the eCommerce Channel selecting "Fulfill my order autocatically if possible" and setting the "Default Shipping Speed".

fulfillment_settings

If no automatic fulfill has been set, you will need to select each order from the Stich portal and select the action "Fulfill with 3PL/FBA" button.

Access to Stitch Connector

Press the button on the top of this page. If you have previously linked your Stitch account, you will be directed to the Store Preferences.

General settings

  • Enable DCL API

    Enable DCL background processes to acknowledge and fulfill orders, and update stock quantity.
  • Acknowledge Only

    DCL will only acknowledge orders but not fulfill unless requested.
  • Collect Prices

    DCL will collect all the prices for the order.
  • Mapped Carriers Only

    DCL will import orders with mapped shipping methods only.
  • Lock Order

    DCL will lock the Stith order from any modification upon importing.
  • Incoterms

    Allocations of costs to buyer/seller according to Incoterms.
  • Import Days

    DCL will import orders only on these selected days.
  • Import Time (PST)

    DCL will import orders only in this range of time. Make sure the time range is at least 20 minute wide.
  • Order Age

    Time allowed for customer changes before order is transferred to DCL.
  • Notification Email

    DCL will send an email to this address if it encounters any exceptions.

Mapping shipping methods

Shipping methods defined and enabled in Stitch need to be mapped to the DCL shipping methods. Select the tab "Shipping methods" to review or setup carrier mapping.

Select Channel Methods if you need to map the original shipping method names coming from the eCommerce channel. This mapping has priority over Stitch method mapping.

channel_methods


Select Stitch Methods if you need to map the "Stitch" shipping methods.

stitch_carriers